Green Friday is Australia’s pioneering sustainability-focused initiative, which evolved from a 4-day online shopping event in 2022 to a year-round platform promoting sustainable consumerism. Our movement celebrates and supports businesses on their sustainability journeys, offering consumers sustainable options while working towards environmental friendliness.

Green Friday functions beyond a singular event, providing a comprehensive platform where consumers can learn about and support brands committed to sustainability. Our website features year-round brand pages, extensive sustainability content, and frequent green events. Real-time insights into brands’ sustainability journeys and access to mindful shopping options are facilitated through newsletter subscriptions and our social media presence.

The Buy Better Marketplace is a dedicated online platform where approved merchants can list and sell their sustainable products and services. It aims to offer consumers eco-conscious shopping alternatives by connecting them with brands committed to environmental sustainability and ethical practices.

To join, brands must first receive an invitation from Green Friday. Following an invitation, the brand will complete an account setup process on the Green Friday Brand Portal. Participation is subject to approval, based on the fulfillment of sustainability criteria and compatibility with Green Friday’s mission.

Participating brands benefit from enhanced visibility among a growing community of eco-conscious consumers, alignment with a respected sustainability-focused platform, and the opportunity to showcase their journey and commitment to sustainability practices year-round.

Green Friday actively supports brands in their sustainability journey, offering insights, guidance, and the platform for brands to continuously improve their practices, innovate their offerings, and engage with a community passionate about making sustainable choices.

1. Click Settings (bottom left)
3. Scroll to “Apps and sales channels”
5. Click ‘develop apps’ button at the top
7. If you don’t have any custom apps on your account, you may be asked to “allow custom app development”. 
9. Click Create an app
11. Enter ‘Green Friday’ as the app name and pick an email address for support. Click Create App
13. Click ‘Configure Admin API Scopes’
15. Select  and save the following options:
17. From the ‘Configuration’ tab, configure ‘Storefront API Integration’:
19. Select the following option and save
21. Click ‘Install App’ on the top right corner  
23. Confirm app installation
24. The API is now successfully created. Use the Admin API access token, API Key and Secret Key for access to the store  Please note that the Admin API token is only revealed once.

1. Navigate to:
   https://greenfriday-dev.sp-seller.webkul.com/index.php?p=login
2. Sign in with email address and password. 
3. Navigate to ‘Seller Sync App Configuration’ from the configuration dashboard. 

1. Populate required fields with your store URL, API key, secret key and access token.
2. Ensure the configuration options are toggled as shown:

1. ‘Save’ your details. 

1. From the previous ‘Seller Sync App Configuration’ page, select ‘Import Products’ on the top right  

1. Choose to import products based on duration, product ID or handle. Select ‘Import Products’. 

1. Navigate to product listing.

1. Any imported products are displayed here. These products will not display on Shopify until approved by an admin.  

1. While signed in as an admin, navigate to products -> ‘product listing’

1. Select your relevant product. You can approve with the enable button, or change any product data by pressing edit. 

1. The edit page allows you to change product information, metafields, images and tags. These changes will only be applied to your store  

1. Select Approve when you are ready to publish the product to your store  

1. While signed in to your seller account, navigate to ‘Profile’ -> ‘Payment Details’
2. Select payment method 

1. Input and save payment details.

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Yes. To cancel an order in Shopify:

• Go to your Shopify Admin dashboard.
• Navigate to the “Orders” section.
• Click on the order that needs to be cancelled.
• Select “More actions” and then “Cancel order.”
• Choose a reason for cancellation and whether to restock items or issue a refund.
• Confirm the cancellation.

After cancellation:

• The customer automatically receives a cancellation email from Shopify.
• The order status is updated in Shopify and, subsequently, in the Green Friday Brand Portal.
• If a refund is issued, the financial transactions reflect both in Shopify and your linked accounts.

The Merchant Agreement requires merchants to manage order cancellations promptly and efficiently, ensuring customer satisfaction. Merchants are expected to notify Green Friday of any cancellations within an agreed timeframe to maintain accurate records and ensure customer communication is handled appropriately.

If an order is accidentally dispatched post-cancellation due to syncing delays between Shopify and the Green Friday platform, you should follow your standard protocol for returns, directing the customer on how to return the dispatched item and process refunds accordingly.

According to the Merchant Agreement, Green Friday is responsible for paying out refunds directly to the customer. This process ensures a consistent and reliable refund experience for customers shopping on the platform.

After a refund is issued to the customer, Green Friday will invoice the brand/merchant for the refund amount. This invoice is typically deducted from funds held on behalf of the brand/merchant, streamlining the financial reconciliation process.

The invoicing for a refund is normally processed shortly after the refund is issued to the customer. Brands/merchants will be notified about the deduction from their funds held with detailed information about the transaction for their records.

If a brand/merchant disputes a refund invoice, they should immediately contact Green Friday support with detailed information and any relevant documentation related to the transaction. Green Friday is committed to resolving disputes efficiently, ensuring fair outcomes for all parties involved.

Orders made through Green Friday are automatically synced with your Shopify account. This ensures a seamless flow, making all Green Friday orders visible directly in your Shopify dashboard for convenient processing.

Confirm these orders the same way you would with orders made directly through Shopify, by checking their details in your dashboard and proceeding to fulfilment.

Treat orders from Green Friday as you would any Shopify order. Adhere to your established shipping timelines, ensure products are securely packed, and provide tracking information to customers, where possible, to enhance their shopping experience.

For orders placed on Green Friday and processed through your Shopify integration, once an order is dispatched, go to your Shopify admin dashboard, locate the specific order under the “Orders” section, and input the tracking number and carrier information. This update will automatically sync with Green Friday, making the tracking information available to your customers.

If there is a need to update the tracking information for an order (e.g., due to a mistake or a change in carrier), you can do this through your Shopify admin. By editing the order’s shipping details, any changes made will reflect on both Shopify and Green Friday platforms, ensuring customers have the most accurate information.

When you update an order with tracking information in Shopify, an automatic notification is sent to the customer, providing them with the tracking details. This feature helps in keeping the customers informed about the status of their orders and fosters trust in your brand.

According to the service level agreement within the Merchant Agreement, brands are expected to dispatch orders and provide delivery tracking details to Green Friday (and consequently the customer) within 2 business days of the order confirmation.

The necessary details include the tracking number provided by your carrier and the name of the carrier service. Including the expected delivery date is also beneficial for providing a comprehensive delivery expectation to your customers.

If an order is split into multiple shipments, tracking information for each package should be entered individually in Shopify. This ensures that customers can track each part of their order separately, providing clarity on multiple delivery times and dates.

Shopify integration with Green Friday ensures your products displayed on the marketplace are synchronised with your Shopify store. This seamless connection means any product detail changes made in Shopify, including descriptions, pricing, or inventory levels, automatically update on Green Friday. To maintain accuracy, ensure your Shopify store is regularly updated.

During the Shopify integration setup with Green Friday, you have the option to select specific products or entire collections you wish to list on the marketplace. This flexibility allows you to curate which products are showcased to the Green Friday audience, focusing on items that meet the sustainability criteria and align with your brand positioning.

Updates made to product prices or inventory levels in your Shopify store are automatically reflected in your listings on Green Friday. This real-time synchronization ensures customers see the most current information, preventing issues such as overselling or displaying outdated prices .

To curate which SKUs or listings from your Shopify store appear on Green Friday:

1. Access Shopify Integration Settings: Log into your Shopify account and go to your integration settings with Green Friday. This is typically found in the Apps or Sales Channels section.
2. Choose Products for Sync: Look for the option that allows you to manage or select products for synchronization with Green Friday. Some integrations may provide a detailed menu where you can select or deselect specific products or collections.
3. Utilizing Tags or Collections: Shopify allows you to tag products or organize them into collections. You can use this feature to group products you wish to display on Green Friday. During the integration setup, specify these tags or collections to ensure only selected SKUs are synced.
4. Manual SKU Selection: If the integration provides a manual selection option, you can individually choose which SKUs to display on Green Friday by entering their specific details or selecting them from a list.
5. Review and Update: Regularly review the selection to ensure it aligns with your inventory and marketing strategies. As new products are added or existing products are updated in Shopify, you may want to adjust which items are displayed on Green Friday accordingly.

If product listings are not syncing correctly between Shopify and Green Friday:

• Verify your Shopify integration settings in the Green Friday Brand Portal.
• Check for any error messages or alerts in Shopify that might indicate syncing issues.
• If problems persist, reach out to Green Friday’s merchant support for assistance and troubleshooting tips .

Yes, Green Friday charges a commission on each sale made through the marketplace. The commission rate is specified in your merchant agreement and is deducted from the sale proceeds before remittance to the merchant.

The commission rate for sales on the Green Friday platform is determined by several factors, including product category, sustainability certification, and other criteria, on an item-by-item or service-by-service basis, and is deducted from the purchase price collected before funds are remitted to the merchant, outlined in your merchant agreement. This ensures fairness and encourages brands to meet and maintain high sustainability standards.

Green Friday incorporates multiple levels of security checks on each transaction to identify and prevent fraudulent activities. Our advanced fraud detection system monitors transactions for any suspicious behaviour.

If an order is deemed fraudulent after our review, it will be canceled and refunded promptly. Green Friday is committed to ensuring a secure and trustworthy shopping environment for both our merchants and customers.

Merchants will receive an automated email notification when an order is placed on hold. We request that stock be reserved for these orders, but dispatch should wait until further notice. Once an order is verified and taken off hold, merchants will receive another automated notification to proceed with dispatching the order as soon as possible.

For orders canceled due to non-verification or identified as fraudulent, Green Friday will process refunds accordingly. Merchants can view the status of these orders, including any on hold or canceled, within the Marketplace portal.

Yes. Most of the commissions and fees we talk about don’t include GST. So, if GST applies, you’ll need to add that extra amount on top of the fees.

It’s important that you keep your account details with us up-to-date, including anything that relates to GST. This helps make sure that all financial matters, like payments and GST, are handled smoothly.

Sometimes, you might need to give a full or partial refund, either because the Merchant Agreement says so, because of our payment providers’ rules, or by law. In these cases, how GST was applied to the original sale will guide what happens with the GST on the refund.

Merchants are required to issue a tax invoice to the customer for each completed order. This can be done either electronically or included within the shipped package. Green Friday also generates an automated purchase receipt for each order, which includes tax details.

Refunds issued to customers are reflected in the merchant’s RCTI, adjusting the net payable amount accordingly. If Green Friday processes a refund on behalf of a merchant, the refunded amount is deducted from any subsequent merchant fees or necessitates reimbursement by the merchant to Green Friday, ensuring transparency and accuracy in financial reporting.

If a merchant identifies discrepancies in their invoice, they should immediately contact Green Friday’s Seller Support Team for a detailed review and reconciliation. This ensures all sales and returns are accurately accounted for and that merchants receive the correct payouts.

The RCTI specifies the commission rate applicable to the sale based on the terms outlined in the Merchant Agreement. It lists the net amount payable to the merchant after deducting Green Friday’s commission. All commissions and other relevant fees are excluded from GST, where applicable, and merchants are required to pay the GST amount in addition to the GST-exclusive amounts of supplies made under the terms and conditions of the agreement.

The Merchant Agreement is a legally binding document that outlines the terms and conditions between your brand and Green Friday. It governs your use of the Brand Portal, setting expectations for both parties.

You can access the Merchant Agreement directly through the Green Friday Brand Portal during the sign-up process. It is also available for review at any time via a dedicated link below

While the Merchant Agreement outlines several Service Level Agreements (SLAs) in Schedule 1 Section 3, detailing actions to be taken, and their respective Timeframes, there are not Specific Sales or Performance Targets that Merchants are required to meet.

The Merchant Agreement may be updated from time to time to reflect changes in laws or Green Friday policies. Brands will be notified of significant changes through the email associated with their Brand Portal account.

Merchants are expected to provide both an acceptable and consistent level of support to customers during the sales and post-sales process. This includes, but is not limited to, responding to inquiries within 48 hours, covering chargeback fees, keeping product or service details updated, and staying up-to-date with GST status.

Merchants must respond to all Green Friday customer-related emails within 2 business days and dispatch orders to customers (including providing delivery tracking details to Green Friday) within 2 business days.

If an order is to be rejected or if a merchant accepts a customer’s cancellation request, the merchant is required to notify Green Friday within 2 business days. Depending on the situation, Green Friday will then issue the customer refund, and the merchant may be required to reimburse Green Friday for the refund.

Merchants who fail to meet the standards in the SLA may face actions ranging from a reminder to possible store suspension or termination, depending on the severity of the failure.

Failure to meet service level expectations can have a material adverse impact on Green Friday’s operations. Green Friday is entitled to take any action it deems fit in relation to the merchant or any of the products/services offered for sale, including potential suspension or termination of the merchant’s account.

The User Policy outlines the rules and guidelines for using the Green Friday Brand Portal. It covers acceptable use, prohibited activities, and responsibilities of brands/merchants.

All brands and merchants who register and use the Green Friday Brand Portal must adhere to the User Policy. It ensures a safe, respectful, and lawful environment for all users.

The Brand Portal is designed for the sale of sustainable goods and services. Products must meet Green Friday’s sustainability criteria. The User Policy includes restrictions on certain types of products and services; please review it for detailed information.

Green Friday collects information that you provide during the registration process, including but not limited to business name, address, contact information, and financial details necessary for transactions. We may also collect information about your use of our services to improve your experience.

Your information is used to manage your account, process transactions, communicate with you about your account or services, and enhance your experience on the Brand Portal. We may also use your information for internal analysis or marketing purposes in line with our Privacy Policy.

We share your information with third parties only when it’s necessary for providing our services (e.g., payment processing, logistics), or as required by law. We ensure that all third-party service providers adhere to our privacy standards.

Green Friday implements robust security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Our security practices include encryption, access controls, and secure data storage solutions.

Yes, you have the right to access and update your personal and business information at any time. You can do this through the Brand Portal or by contacting our support team for assistance

Any significant changes to our Privacy Policy will be communicated to you via the email associated with your Brand Portal account. The updated policy will also be posted on our website. We encourage you to review the Privacy Policy regularly to stay informed.