Our Sustainability Framework
Emissions and Key Environmental Issues
Materials
Supply Chain
Community Initiatives
Equality, Diversity & Inclusion
Circular Models
Service Offerings
Returns Policy
Every time you create a natural and luxurious home ambience with the CandleXchange ‘Return & Swap’ range, you’re stopping up to 1kg of non-recyclable containers from entering landfill. With your help, we plan to prevent 1 million containers and 100 tonnes of packaging waste from entering landfill by 2030. Natural ingredients Soy wax is made from soy beans, which are a renewable crop, and the by-product soy bean husks are biodegradable. Paraffin wax is a by-product of the oil industry, which is not renewable and energy intensive to produce. That makes soy wax a big win for the environment! We care about packaging waste too We don’t just think about product waste but everything that is wrapped around it. 40% of landfill is actually from packaging alone, so we use packaging that can be re-used, recycled or compostable. Boxes replaced with reusable bags When you buy your first CandleXchange candle, the candle comes in a reusable pouch that is ethically handmade from plants by social enterprise Earth Worthy. These bags are made by people in Bangladesh who survived a garment factory collapse in 2013.
Every time you create a natural and luxurious home ambience with the CandleXchange ‘Return & Swap’ range, you’re stopping up to 1kg of non-recyclable containers from entering landfill. With your help, we plan to prevent 1 million containers and 100 tonnes of packaging waste from entering landfill by 2030. Natural ingredients Soy wax is made from soy beans, which are a renewable crop, and the by-product soy bean husks are biodegradable. Paraffin wax is a by-product of the oil industry, which is not renewable and energy intensive to produce. That makes soy wax a big win for the environment! We care about packaging waste too We don’t just think about product waste but everything that is wrapped around it. 40% of landfill is actually from packaging alone, so we use packaging that can be re-used, recycled or compostable. Boxes replaced with reusable bags When you buy your first CandleXchange candle, the candle comes in a reusable pouch that is ethically handmade from plants by social enterprise Earth Worthy. These bags are made by people in Bangladesh who survived a garment factory collapse in 2013.
Most glass candle and diffuser containers are made of materials that can’t be recycled. Every time you ‘Return & Swap’ your candle with CandleXchange, you’re saving on average 1kg of glass (and packaging) from ending up in landfill. Soy wax is made from soy beans, which are a renewable crop, and the by-product soy bean husks are biodegradable. Paraffin wax is a by-product of the oil industry, which is not renewable and energy intensive to produce. That makes soy wax a big win for the environment!
Locally made We are proud to source many of our materials from Australian companies and hand pour all candles in our home town of Manly on Sydney's Northern Beaches.
CandleXchange have key partnerships with a number of non-profit organisations ensuring these relationships are mutually beneficial and contribute to our local community. These partnerships are a combination of custom branded fundraising candles, candle making workshops as well as recipients of our UpCandle program.
Why Partner with CandleXchange? - Australian-Made products that provide lasting value to your team - Ethically sourced and 100% natural materials - Female owned and led business - Thought leaders on the reuse economy & sustainability - Strong support for social impact programs including the survivors of domestic violence and refugees
How it works To create a wonderful home ambience the natural & sustainable way, simply: 1. Choose your candle fragrance and size 2. Burn your candle and enjoy creating a wonderful home ambience 3. When complete, return the empty container in the post or in a participating store. Please keep your lid to reuse with your new candle 4. Save 30% on your next candle and start again 5. CandleXchange reuse the containers to make new candles
We know you’re busy, so please follow our tips to ensure a speedy returns process. To be eligible your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. You may wish to swap fragrance of candles. If so, candles should be returned within 14 days of dispatch. Merchandise must not be used, damaged or altered. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Alternatively, you can swap in store at Shop 47, 197-215 Condamine St, Balgowlah NSW 2093 Australia.
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